Professional Experience

LMS Administrator/Technical Training Consultant. Harvard Pilgrim Health Care, America's #1 Health Plan. Wellesley, MA. 2003-Present. Support technical applications learning needs of the business through implementation and day-to-day management of the LMS. Teach employees best use of the LMS (learners and learning developers).

      • Manage daily operation of Oracle Learning Management.
        • Lead HPHC's adoption of eLearning
        • Play key role implementing LMS including SABA Learning, Oracle iLearning and Oracle Learning Management.
        • Manage conversion from OLM version 11 to cloud version 12.
        • Deliver effective classroom and internet-based learning to training developers and managers across the HPHC and Dell.
        • Work with the DBAs and developers to troubleshoot LMS issues.
        • Develop robust LMS reporting that meets the business' requirements.
        • Leverage internal social media to enhance support of LMS and reporting applications.

      • Principal Training Consultant. Hollmer Training. Boston, MA. 2001-2003. Provided full spectrum of training solutions to clients in health care, software, and consulting businesses. Clients included Roger Williams Medical Center, Unica Corp, Crate and Barrel, Wells-Fargo, L.L. Bean, Bank America, ATC Consulting.

        • Managed all aspects of an independent training consultancy.
        • Trained executives, marketers, physicians and professionals.
        • Developed strategies, materials, and coached trainers.
        • Delivered web-based and in-person instruction to clients.


      • Lead Technical Trainer. Xchange, Inc. CRM Software. Boston, MA. 2000-2001. Xchange CRM software helped Fortune 500 clients worldwide improve marketing effectiveness. Xchange closed its doors in 2002.
    • Created and taught a SQL class for marketing professionals.
    • Taught applications to employees, clients and partners.
    • Developed customer and partner train-the-trainer program.


      • IT Training Manager. East Boston Neighborhood Health Center. Boston, MA. 1997-2000. Created an information systems training strategy and program to support New England's largest public health center and its over 1,300 employees in an enterprise-wide Epic health information system deployment. Systems installed included EMR, Scheduling, A/R and Managed Care modules. Reported to CIO.
        • Managed all planning, instructional design, and classroom learning of the new system.
        • Worked closely with medical leadership to ensure that learning needs were met.
        • Taught physicians, nurses, and all other health center staff.
        • Trained trainers on all Epic modules
        • Oversaw help desk operations and staff.
        • Provided second-tier support and troubleshooting.


      • Technical Training Team Leader. Epic Systems Corporation. Madison, WI. 1995-1997. Epic is a leading developer of enterprise-wide applications for the health care industry.
        • Coached new Epic trainers.
        • Designed learning for customers of Epic software.
        • Created new Epic product certification program.
        • Coordinated customer user group learning sessions.


      • Patient Relations Manager. University of Wisconsin Hospitals and Clinics (Formerly Physicians Plus). Madison, WI. 1992-1995. Reported to Director of Education.
        • Managed patient relations staff
        • Taught conflict management and customer service skills.
        • Worked with management to prioritize training.


      • High School Teacher. Mount Mercy Academy. Buffalo, NY. 1989 and 1990-1991. Computer Literacy and Social Studies Instructor to high school sophomores and seniors. Served as faculty yearbook advisor.

      Employment Consultant. Jewish Family Services. Buffalo, NY. 1989-1990. Coached newly resettled Russian immigrants to transfer their job skills to new opportunities in the U.S

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